We know you're so excited to receive your order from Maya Azteca Inca! Check out our shipping policy and expected timing below and contact us if you have any questions.
PROCESSING & SHIPPING TIMES
All orders typically ship within 3-5 business days.
You will receive a shipping notification after your order has shipped (check your spam folder if you do not receive one).
If you need your item by a specific date, please contact us before placing your order and we can advise if it will arrive in time. However, as our items are largely printed-on-demand from our fulfillment partner, we often can’t put a rush on items.
SHIPPING COSTS
Shipping costs are calculated based on the weight of the package and destination. The shipping cost will be displayed at checkout before payment.
DELIVERY TIMEFRAME
Delivery times vary depending on the destination. Estimated delivery timeframes are provided at checkout . Please note that these are estimates, and actual delivery times may vary due to factors beyond our control, such as customs processing and weather conditions.
TRACKING INFORMATION
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to track the status of your shipment online.
DELIVERY ADDRESS
Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for any delays or delivery issues caused by incorrect or incomplete shipping addresses.
Customer is responsible for entering in the correct mailing address at checkout. If you made a mistake, please contact us ASAP and if your order has not been shipped yet, we will do our best to update your shipping. Otherwise, your order will go out as it was entered by you.
SHIPPING RESTRICTIONS
Some items may be subject to shipping restrictions due to size, weight, or destination regulations. If your order contains items that are subject to shipping restrictions, we will notify you promptly and provide alternative shipping options if available.
INTERNATIONAL SHIPPING
For international orders, please note that customs duties, taxes, and fees may apply upon importation into your country.
These charges are the responsibility of the recipient and are not included in the total price displayed at checkout.
SHIPPING PARTNERS
We work with reputable shipping carriers to ensure reliable and timely delivery of your orders. However, we are not liable for any delays, damages, or lost packages caused by the shipping carrier.
SHIPPING POLICY UPDATES
We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes to our shipping policy will be posted on our website.
If you have any questions or concerns about our shipping policy, please contact us. Thank you for choosing us for your shopping needs.
OTHER ISSUES
If you have a problem with your order, please send us an email with your order number and details of your issue so we can help to resolve it.
Maya Azteca Inca s is not responsible for lost or stolen packages and they will not be refunded or exchanged. Please contact your local post office or international carrier if this happens and coordinate with them on next steps.. Once your package leaves our warehouse, it is out of our control and we can only go by what the tracking information says.
If you receive a damaged, defective or incorrect product, please contact us immediately, provide your order number and we will instruct you on how to move forward in ensuring that you receive the correct product.
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